Support Engineer with years of experiences in providing comprehensive technical support to end-users. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support.
Experienced and professional IT Support team member with training in many technical areas, from resolving issues to configuring and installing systems. Well regarded for being a strong communicator and team-player with colleagues and clients, I am now seeking to expand my current skills in a new, challenging environment within a new company that values my proven track record of excellent client-customer service and technical skills.
I would love to work with WordPress according to the client’s needs. Note, I’m not a die-hard programmer but I would love to do customization works with WordPress Themes, plugins.
My first professional experience was as a Junior Web Developer alongside Technical Support & Customer Support in a local IT Firm ( Soft Tech Innovation Ltd & Aamarpay).
After that, I worked (Remote) for an American hip-hop website from Jun 2016 to March 2018 as a Website Admin. Here’s my main role is maintains the Website wp-admin panel, Blog/Vlog Post, Email Marketing, Social Media Marketing, Customize Website, Giving Support to the website’s Clients.
Then I joined at an Overseas Recruiting Agency as a Project Incharge and IT, Admin Executive. As a job responsibility, I have to support & consult more than 20+ foreign (Singapore, Maldives, Qatar) clients.
And now working as a Support Engineer at weDevs (Leading WordPress & SASS base company)
To build a career that encounters challenging & creativity. Face the challenging new millennium & development appearance. A relevant challenging position in Engineering or IT industry.
I always try to create unique process for each & every client to ensure their business objectives are met throughout their project, and the success achieved, and the client is happy.
I just love to play with new Apps, Products, Services. So as a credit-giving I can certainly remember these names 🙂